I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. Virgin TV 360. m. Prior to this an appointment was made by Nige. Earliest 4 days later on Saturday - 5223342. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. QuickStart, set up and connections. Give the broadband team a call 0330 041 2460. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. I will be able to get this set up for you. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. 2: Seeker. This follows on from an appointment made for last week. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. Email. If you don't mind, I will need to send you a private message to pass security. I have been having issues with Virgin Media broadband for 2 weeks now. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. staff will book something it takes them a few days to get to threads or ring but. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. £25 standard fee for the work. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Engineer didn't turn up. Check or update your contact details, and then click Next. . There's still clearly something going on here, despite using the online Virgin media. on 04-10-2022 17:39. I am going to send you a private message. 22 but did not appear. This is a failed installation, call them up and get them to fix it. While out last week the engineer broke the TV unit which I'm still waiting on. on 21-12-2022 14:10. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Speed. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. No, should bi in an omnibus. I can be working on my laptop and suddenly it disconnects and states - 5243987. Absolute joke of a company. Automatic compensation under Ofcom rules is £9. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Phone. Please can you book an engineer asap my account no is 1050746005Go to our service status page. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Call 150 support. . I can’t book an engineer online as it says I need to have had an online check first. There will be a cost of £25. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. matt. 18/10/07 - 13:56 #4. However after getting off the phone with her. As said, you will pay nothing until VM's service is installed and operational. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. The broadband signal is weak and non existent in some rooms. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Otherwise - explain the issues you're having on this forum and others can advise, VM. We would like to show you a description here but the site won’t allow us. The do's and don'ts. We've been asked not to post the number on the forum so I'll send you a PM with it. Installation of a landline and broadband installation takes approximately 14 days. How to restart your equipment properly. Then he had to ring up Virgin three times to try and. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Joining in. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. Nothing has happened. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. TV. V6. Give the broadband team a call 0330 041 2460. Turn on and start the Box. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. QuickStart, set up and connections. If we need to send you some new equipment or book an engineer. We had internet problems over the weekend. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Email. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Hi I hope you can help. £29. The box itself crashes daily and is unable to access. 10. on 11-02-2023 16:42. 12. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. No one ever calls back. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. 22. Options. How do Virgin continue to trade/lie/fail to perform. 15 if we don’t turn up on the promised day of an. I had scheduled someone to arrive at 4 p. . According to the automatic compensation rules I should be entitled to. I also want to cancel an engineer appointment scehduled for this Wednesday. Now booked again - 5249241. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Cheers, Ryan. Engineer not turned up. I hope this helps you. Jay28. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. However they may charge a £25 fee if the kit is not in need of replacement. We would like to show you a description here but the site won’t allow us. 1 ACCEPTED SOLUTION. There will be a £25 charge for this. build flat I needed Vodafone to send an engineer out. 08-02-2023 01:51 PM. You can also view this in the My VM app . Test Engineer salaries at Virgin Media can range from £37,664-£44,764. 4. There may also be a £9. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). Cannot find details of visit in my account but had email confirming date and approx time 8. I received a booking for an engineer after going through the on line checking process. Openreach engineer has twice failed to turn up - considering cancelling my contract. I had no phone call to say no one will turn up. These are mainly if we need to complete work or tasks before your appointment. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. Anot. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. Engineer not turned up. We would like to show you a description here but the site won’t allow us. If you are connected via Ethernet cable you may not see this option. However this tech would cost a one off charge of. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. Sorry to hear you are having an issue with installation. Options. The situation described above is what recently. Gaming Support. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. 1st one replaced the box with two previous models but same problem. Hi I ordered broadband, home phone and apple 4k TV about a month ago. Thanks for your first post and welcome to our Community. on 08-06-2023 16:51. Neighbours have virgin installed and said it was a painful experience to get them to understand. Sorry to hear about your missed smart meter appointment. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. My line is down again, my attempt to connect to Hub has failed. Monday afternoon between 12-4pm-. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. A complaint is in place, it will not be closed until compensation is settled. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. I have had Virgin Media engineer round twice. Patiently looking forward to a FTTP choice in my area. We would like to show you a description here but the site won’t allow us. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. They told me an engineer would visit. A technician was apparently booked to visit on 26. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. FYI that I do not work for NOW, just a NOW customer trying to help. The engineer visit was booked in for today and was confirmed by text. Options. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. Non-fault callouts such as this are a £25 fee. We would like to show you a description here but the site won’t allow us. Chris. He advised the home phone be left connected to the Hub. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. But if the socket is there and you have the router, it should be straight forward to set up yourself. 2. Even Virgin media business bend over backwards for you. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. The engineer was booked. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. When I switch it on, it is stuck on 'starting up'. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. Test your wireless connection. As the walls were recently painted,. Re: No internet after engineer visit. My thinking now is that you bill the Neil Berkett £60. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The engineer was meant to come between 8am and 1pm, but has not arrived yet. 2: Seeker. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. £29. Virgin Media will charge you £10. TV Services not activated after suspension. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. App then says we need an engineer, and. 3. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. he refused to give me his second name and by. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. Turn on suggestions. there is no live chat. Check the condition of your phones. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. Re: How to book an engineer. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Then take the very well worn path to Ombudsman Services. Eliminating the HDMI port & lead is the next step. An engineer visited my home today to move router and tivo box. We had internet problems over the weekend. Thanks for coming back to via private message to confirm your information. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Broadband. Networking and WiFi. Hi @MurphynBrown. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. Here’s how much we’ll credit you for the following service issues: £9. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. on 16-10-2022 19:44. 2. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Stream from Virgin Media. Great-value deals on unlimited broadband. If so, follow the on-screen instructions. Re: Landline switch to digital - engineer appointment. I called Virgin as soon as I noticed the issue and. 59pm on the date initially confirmed in writing with the customer. QAM on Upstream should all be 64. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. - remove the ethernet cable from. 10-09-2020 22:04. . Options. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. These prices are for new customers only. The engineer was meant to come between 8am and 1pm, but has not arrived yet. . Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Account - Mobile. Re: Engineer appointment is too far. Engineer no show. - Between 7:40-17:10 - Perfectly fine. Re: How do you book an engineer. . many help would be greatly appreciated thanks. Hi @LadyEmma2023 👋. In the whole time, no one showed up with not a single email or text message of explanation why. I took the day off work especially as well. Community FAQ Sign in. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. on 12-01-2023 20:13. Still no option to book an Engineer. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. You’ll then be able to use your same old phone to make. You might like to try giving full details here first to get some advice. To be clear, this part-block is only in place for customers who haven't got an appointment in place. I'd like to take a look into this for you and see what is happening. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. I. Navigate to “Help & Settings” and press the “OK” button. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. Solved: I lost service on Tuesday 3rd Jan. Yes the situation is a bit messy and confused. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. I told him that I wanted to connect my PC to my Virgin router via ethernet. In response to Anonymous User's comment. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Forum Member. Re: Engineer appointment is too far. There was a colonel in the Canadian Air Force who did shit like this completely undetected. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. Options. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. There may also be a £9. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. But if the socket is there and you have the router, it should be straight forward to set up yourself. Forum Team. Kindest regards, David_BnRe: Booking engineer Phone. It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). I turned up on time, informed the receptionist who I was being intervied by and waited in reception. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hey, Did anyone else get Virgin Media turn up at your. Virgin TV 360. Reply. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Joining in. Gaming Support. LJ23. TK Veteran. Volt. I was skeptical about the cables coming from the box outside as they appeared damaged and extremely old, upon plugging the cable into the router it refused to connect. How do you get through to someone - 5376938. . If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. set up and connections. Networking and WiFi. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. I have booked you in for the next available appointment. QuickStart, set up and connections. on 25-08-2023 00:41. Please let us know if you have any further issues. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. They told me an engineer would visit. Engineer didn't turn up. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Are you charged for engineer visits even if the engineer did have to fix the machine. That's what I go by anyway. also modem has reset itself a couple of times . I have tried to call and I cant get past contract number as I dont have one yet. Forum Member. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. This would tally with it not showing up in the app. We would like to show you a description here but the site won’t allow us. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Options. Choose Settings. Then, simply click Cancel next to your appointment details on. I would recommend keeping the conversation to one channel so as not to confuse things. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. 12. Go to solution. 33 a day and you’ve been paid £830. You can wait on this forum for a VM staff member to respond - which may take a couple of days. 3 weeks ago. So thats now 2 days I've had to take off work for. More Information. Click the lower link (Share Live Graph) then click generate. Stay safe online. £26. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Click on. Virgin Media will charge you £10. Adduxi. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. When you place your order, we'll let you know. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. £29. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You can also view this in the My VM app . 25 for each and every day that you are kept waiting. Copy the text in the Direct Link box, beware, there may be more text than you can see. lovett wrote: ». Automatic compensation under Ofcom rules is £9. QuickStart, set up and connections. Book an engineer. Volt. Broadband & phone. Engineer no show. . When I tried to call customer services they were useless. Here’s how much we’ll credit you for the following service issues: £9. However we can also help get this booked in for you via the forum. Fault occurred over a week ago, logged it with BTGS immediately. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. Sounds like you need a manned engineer install rather than self-serve. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin Media Data breach. No show. No contact. Unacceptable wait for engineer appointment. Hi, Today, at 4 p. When you've picked the date and time you want, click Next. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. Any constructive help from Virgin Media would be expected considering the prices they. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. FYI that I do not work for NOW, just a NOW customer trying to help. 2: Seeker. Browse Virgin Media Virgin Media. If you can check th. 06-11-2019 9:40. Options. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 00 for a broken. . Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers.